Returns & Warranty
How do I return an item?
If you wish to return an item for whatever reason, you can do this within 14 days after receiving your order. Trivoly guarantees that you will receive your money for all returned items, provided the items are returned in the original complete condition (Trivoly and charger).
Return or exchange?
If you chose a refund, the purchase price will be refunded within 30 working days after having received your return. You will receive an email with a credit note as soon as the transfer has been made. The amount will be refunded via the same payment method as you used when placing the order.
In the envelope you will find a return form and a return sticker. Complete the return form (without a completed return form, we cannot process the return delivery) and attach the return label on the envelope . If these are missing from the envelope, please contact Trivoly firstname.lastname@example.org before sending the envelope.
Have you received my returned items?
You will receive a confirmation by email once your return is being processed.
I have received an incorrect or defective item
However hard we try to prevent this, it may happen that you receive an incorrect or defective item. If this is the case, we are truly sorry. Please contact Trivoly email@example.com so we can provide a suitable solution.
Shipping costs and delivery
All orders in The Netherlands are delivered by UPS. We use UPS for other EU shipments or Worldwide deliveries in order to guarantee the best possible service. The shipping costs and delivery times vary for each country. The costs are non-recurring regardless of the size and the weight of the package. Any customs fees and/or import duties which may apply are chargeable to you (this applies only to non-EU Member States).
|Worldwide||3-5 working days||Shipping costs 14,95 euro|
|EU||3-5 working days||Shipping costs 9,95 euro|
|Netherlands||1-3 working days||Shipping costs 4,95 euro|
When will my order be shipped?
All products of Trivoly are supplied from stock, unless otherwise stated, e.g. pre-orders. We seek to ensure orders placed with us on weekdays before 4 pm are shipped on the same day, provided we have received the relevant payment and correct information. Despite our efforts, deliveries may be delayed during busy periods, such as Christmas.
Keep track of your order
When your order is shipped, a confirmation will be sent directly to the email address you provided. You will receive an email as soon as UPS collects the parcel with information about the shipment. This email contains a link for keeping track of your shipment, the so-called ‘Track & Trace code’. Please note that the shipping code received will not be processed immediately, so you can normally expect to be able to track the shipment one day after you have received your delivery confirmation.
Trivoly’s that cannot be delivered
Always check your address information carefully before completing the order. You must personally make sure that the destination where the order will be delivered is easily accessible. If a parcel cannot be delivered, you will always receive a message by email. If a parcel is not picked up at a collection point, or cannot be delivered, Trivoly is entitled to charge € 15,- for the cost of the return shipment to Trivoly.
I can’t find my order!
If you have any questions about the status of your order, you can check the following points yourself first:
- Check the Track & Trace code for the status of your order. Once the package has been received by UPS (Netherlands) or UPS (rest of Europe an Worldwide), you will be emailed the code and a link to the Track & Trace service of the postal operator.
- Check if you have received an email from us with more information about your order.
- Log into your account and check if we have received the correct delivery address.
- Check if there is a card in your mailbox from the package deliverer.
- Ask your neighbors whether they have accepted the package for you.
If you still cannot find your package, please contact Customer Services firstname.lastname@example.org by email, quoting your order number and question.